Skip links and keyboard navigation

Skip to content
Use tab and cursor keys to move around the page (more information)

UAT environment will be refreshed by the latest production state on Sunday 12th January. Please back up the work you have in oss-uat before 12th January.

Consumer advice, rights and responsibilities

Tips to become a smarter shopper

Tips for budgeting
Tips for shopping
Tips for buying online
Having your bag checked
More...

Avoiding unfair business practices as a consumer

Avoid being mislead about price, quality and value
Avoid false claims about products and services
Avoid being exposed to unfair business practices
Understanding claims about country of origin
More...

Advice for Aboriginal and Torres Strait Islander consumers

Your consumer rights
Buying expensive things
Protecting yourself and your family
Complaining
More...

Advice for consumers with disability

Your consumer rights
Door-to-door and telephone selling
The National Disability Insurance Scheme
How we can help you

Advice for online gambling consumers

Learn about consumer support available for online gambling.

Non-English speakers resources

We have lots of fact sheets and videos in languages other than English. Find them all on this page.